Q: What is Bloomkare’s return and exchange policy?

A: In the cases you change your mind or receive defective and incorrect items, we offer you a 14-day return policy to request goods return upon the receipt of the order, subject to Bloomkare Returns terms and conditions. You may refer to Returns & Exchanges for the related terms.

Q: How do I return my order?

A: Please note that we only accept returns within 14 days after order delivery. Before returning your order, please read our Returns & Exchanges again to make sure that your return request meets our return requirement. You may submit a ticket here and our Bloomkare Return Team will normally acknowledge your request and advise the return procedure within 3-5 working days.

Q: Where do I return my order?

A: Once the team finished the inspection and approved your return, please return to the following address:

COMPANY: CGETC INC (C/O FORSIT Shopify-Bloomkare)
ADDRESS: 18430 San Jose Ave., Unit B, City of Industry, CA 91748

Q: Can I exchange my item?

A: According to our Returns & Exchanges, a return request must be made by submitting a ticket here within 30 days after order is delivered. After we receive your returned package, we will require up to 20 business days to process and handle the return to then dispatch your item.

Q: Do I need to send the item back to your warehouse for a return or exchange at my own cost?

A: For all returns, the customer will need to arrange the return of the item via Regular or Registered Air Mail back to our designated return address. In the case of a defective or incorrect item, a reimbursement will be made to you for the shipping cost. For more information and terms and conditions of returns, please visit our Returns & Exchanges. Please note, we do not reimburse the cost of Courier or Express Mail services.

Q: Do you offer refunds if I had allergic reactions to your beauty or skin care products?

A: We do not offer refunds or returns in the cases that involve an allergic reaction due to products that you have purchased from us. The ingredients of the product are listed on the product page to help customers identify any sensitive or problematic ingredients. As different skin types and skin conditions may react differently to our beauty or skin care products, Bloomkare team strongly advises customers to carefully check product information or ingredients listed before purchasing. Customers can also seek more detailed product information on the official websites of the brand.

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