Shopping & Ordering

Q: How do I become a registered member of Bloomkare?

A: Simply sign up a Bloomkare account by clicking ‘Register’ button on the right-hand corner of our web page! Once you successfully register, you become a Bloomkare member.

Q: How do I make a purchase?

A: Browse the site, then simply select the size, color, and quantity needed on the product page and then click ‘ADD TO BAG’ button. Once you have all your desired items added into your Shopping cart, simply click the ‘CHECKOUT’ button. You will then be asked to sign in or register. Next, enter any coupon codes that you may want to use. Then, you will be directed to fill in your Billing and Shipping address. Finally, select the shipping method and payment method you prefer, then click ‘CONFIRM ORDER’. Through our payments partner’s page or form, you will securely input the payment information of your choice. Once the order is successfully placed, you will be given an order number, as well as receiving an order confirmation email through your registered email address containing the contents of your order for your reference.

Q: How do I use a Coupon Code when placing my order?

A: To redeem a Coupon Code, please input the text code into the box named ‘Coupon Code’ in the checkout page, then click 'Apply Coupon'. Please note that promotion code may not be used in conjunction with other offers.

Q: I am having an issue using the Coupon Code. What should I do?

A: Please check whether: i) the coupon code has expired; ii) the coupon code is for one-time use only; iii) each order can only use one coupon code; iv) the coupon code may not be valid for “Sales & Clearance” items; v) store credit and coupon code cannot be used in conjunction in an order. If you are still having issues after checking these points, please contact us at wholesale@bloomkare.com.

Q: Can I ship my order to a PO box?

A: As of currently, we apologize but we do not offer shipping to PO Box, parcel locker, hotel/motel (unless you are an employee) or freight forwarding addresses.

Q: Can I amend my order after it has been confirmed and paid for?

A: In order to ensure our processing time is fast we are unable to amend any orders as any amendments will cause delay in the delivery of your order. This applies to both customer information and ordered items.

Q: I entered a wrong address, can I change my delivery address before or after my package is dispatched?

A: Unfortunately, we are unable to amend any orders information including the delivery address once the order has been paid and processed. If you notice that the wrong information is provided on the order, we can only return it to our warehouse as a return order.

Q: Can I cancel my order if I change my mind?

A: You may cancel your order when the order is still in processing status. Only cancellation requests made by the means of submitting a ticket will be acknowledged.

Q: When will my order items be available?

A: You can check the item availability status of each product under the selling price on the product page. If you order items that have different availability status, your order will be processed and shipped out altogether so you may refer to the order processing time of the product with the longest availability as referenced. Please note that the processing time does not represent the delivery time of the order.

Q: I have received an order confirmation email but no further emails. What to do now?

A: We will send you order status notifications through email to inform you of the progress of your order. The next email after order confirmation that you will receive will be the ‘Packing & Delivering Soon’ email, and finally a ‘Dispatch email’. In the circumstance you have not received such emails, please check your spam folder of your email first. If you confirm no further emails are received in your email, you may check the product availability status of your ordered items to review the necessary processing time of your ordered items. Please note that some unique items may have product availability status up to 30 working days to process your order. In the case you find the order processing time is longer than the product availability status stated on our website, you may contact our Customer Service Support via the ticket system.

Q: I reached out via email and ticket system but I haven’t received a response in over 2 business days. What now?

A: We apologize if this has happened. However due to certain situations such as shopping sales period and public holidays, our customer service team may take an extra few days to respond due to the volume of inquiries. We do our best to answer all the messages with 24 – 72 working hours (Monday to Friday, not including public holidays). From time to time our replies may end up in your spam folder. Please also check your spam folder in your email as well.

Q: Do you offer product samples?

A: We offer specially curated samples on orders over US$48. Due to high demand, we will normally include 1 sample in each order and it is only while stock is available.

Payment

Q: What types of payment methods may I use at Bloomkare?

A: We accept:

Credit and debit cards
PayPal

Q: For PayPal Payments ONLY: Why does my order status show ‘Payment Pending’?

A: PayPal will process your payment immediately. However there may be some delay when the payment is still processed by PayPal. In these circumstances Payment Pending status will be seen. However rest assured as long as your PayPal checkout was complete, your order’s payment will successfully be processed and the order status will be changed accordingly.

Q: I made a payment but I haven’t received any email confirmation. What to do now?

A: As soon as we confirm payment is successfully received, your order will be processed, and you will receive a confirmation email via your registered email address on your order. If you do not receive a confirmation email within 48 hours, please check your spam folder in your email in case the confirmation email has landed in your spam folder. If you are a registered member with Bloomkare, you can also log in to ‘Your Account’ to check your order status. If any further assistance is needed on these email issues, please contact our Customer Service Support via the ticket system.

Shipping and Delivery

Q: Where do you ship my items from?

A: We process and ship all orders from our warehouses in the US.

Q: Where do you ship to?

A: We currently ship to the United States, ONLY.

Q: Can I get free shipping?

A: Orders worth more than $60 USD qualify for free shipping.

Q: What are the shipping rates?

A: At Bloomkare, shipping costs are not included in the price of each product. This ensures transparency in pricing for our customers. Shipping fees are calculated based on the weight of the items and vary depending on the chosen shipping method and destination.

Q: How long will it take to receive my order?

A: We offer the standard shipping option. Once you place your order, it will take 1-2 business days to process, pack, and ship. You'll receive a shipment notification by email once your package has been shipped out. Deliveries from when the order ships: 3-5 (standard) days.

Q: Why do I have two or more tracking numbers?

A: Due to unforeseen inventory issues, some orders may be partially fulfilled and this will result in receiving two different tracking numbers for your order. This means that some of the item(s) in your order may be shipped from a different warehouse separately to avoid a long wait time.

Q: What couriers will be used to ship my order?

A: Bloomkare will use its discretion to determine the best courier for each order and also reserves the right to change the courier without prior notice.

Q: How do I track my orders?

A: Once your order is shipped, you will receive a “Dispatched” email with the assigned courier name, tracking number, and tracking link. You can also log into ‘My account’ and find your order status and your tracking number if available. You can track the parcel status with the tracking number via the tracking link we provide.

Q: Why is there no information available for the tracking number I am given?

A: We provide customers the tracking number of your package as soon as we have the information. However, this may mean that you could receive the tracking number before the courier company has updated their database and uploaded the information to their website. The tracking details would be available after a while, sometimes taking up to 40 hours. Unfortunately, the time required for the tracking number to reflect the status of your package is subject to the courier and it is out of our control.

Q: Where is my order?

A: Once we ship out your order, the parcel will be in the hands of the courier. To get the latest updates on your parcel, please refer to the tracking number we will send to you once we have dispatched your order. As it is out of our hands, it is the responsibility of the customer to check this and to contact the courier if there are any issues to arrange re-delivery, receive pick up instructions, etc. If there is an issue that you cannot solve with the courier, you may contact us by submitting a ticket and we will try to provide assistance where possible.

Q: Why does my order’s tracking status show delivered but I have not received my package yet?

A: There could be some circumstances that packages might be delivered to your mailbox or delivered and signed by your neighbors. We suggest you check your mailbox and ask your neighbors first. If you cannot find your package, you may further make an inquiry to the local courier with the given tracking number. If there is an issue that you cannot solve with the courier please contact us by submitting a ticket.

Q: What if my item ordered is damaged during transportation?

A: This rarely happens, but to ensure the best shopping experience for our customers, you may consider purchasing our insured shipping service. Bloomkare will cover in full value of the damaged and lost item during transit with the courier company’s confirmation. Please refer to the Shipping & Delivery page for more details. Should you have inquiries about claiming damaged or lost goods, you can submit a ticket to Customer Service Support with the order number, item name, and photos of the package or damaged goods. Bloomkare team will further investigate with the courier company and get back to you as soon as possible.

Q: An item is missing from my package. Where is it?

A: Sometimes the products in your order may be split into two or more shipments. Please kindly check your email or ‘My Account’ for any additional tracking information. If you find no additional tracking information available and your item is indeed missing, please reach out to Customer Service Support through submitting a ticket with the order number, missing item name, and package photos for our team for further investigation. To ensure your order arrives safely, you may consider purchasing our insured shipping service. Bloomkare will cover in full value of the lost item during transit with the courier company’s confirmation. Please refer to the Shipping & Delivery page for more details.

Q: What happens to my order if it cannot be delivered and is returned to Bloomkare?

A: If you are not available to receive the order, our courier will contact you to try to arrange a redelivery at a suitable time. If our courier partners are unable to reach you after multiple attempts, your package will be returned back to the warehouse. In the case of any return shipments from our courier partners, Bloomkare team regards such parcels as undeliverable parcels. In these circumstances, we will notify customers via email to confirm the package arrangement, i.e. order refund or reshipment. Either option of order refund or reshipment would incur handling fees, reshipment fees, or additional return shipping fees that are borne by the customers to pay for, before any arrangement is further processed.

Returns

Q: What is Bloomkare’s return and exchange policy?

A: In the cases you change your mind or receive defective and incorrect items, we offer you a 14-day return policy to request goods return upon the receipt of the order, subject to Bloomkare Returns terms and conditions. You may refer to Returns & Exchanges for the related terms.

Q: How do I return my order?

A: Please note that we only accept returns within 14 days after order delivery. Before returning your order, please read our Returns & Exchanges again to make sure that your return request meets our return requirement. You may submit a ticket here and our Vana Return Team will normally acknowledge your request and advise the return procedure within 3-5 working days.

Q: Can I exchange my item?

A: According to our Returns & Exchanges, a return request must be made by submitting a ticket here within 30 days after order is delivered. After we receive your returned package, we will require up to 20 business days to process and handle the return to then dispatch your item.

Q: Do I need to send the item back to your warehouse for a return or exchange at my own cost?

A: For all returns, the customer will need to arrange the return of the item via Regular or Registered Air Mail back to our designated return address. In the case of a defective or incorrect item, a reimbursement will be made to you for the shipping cost. For more information and terms and conditions of returns, please visit our Returns & Exchanges. Please note, we do not reimburse the cost of Courier or Express Mail services.

Q: Do you offer refunds if I had allergic reactions to your beauty or skin care products?

A: We do not offer refunds or returns in the cases that involve an allergic reaction due to products that you have purchased from us. The ingredients of the product are listed on the product page to help customers identify any sensitive or problematic ingredients. As different skin types and skin conditions may react differently to our beauty or skin care products, Bloomkare team strongly advises customers to carefully check product information or ingredients listed before purchasing. Customers can also seek more detailed product information on the official websites of the brand.

Product Information

Q: How do I know if a product is in stock?

A: You can check the item availability status of each product under the selling price on the product page. You may refer to the six different availability statuses and the required order processing time stated below: In Stock: Usually shipped within 2 – 6 working days

Q: Do you sell authentic and genuine beauty products?

A: Yes. All our products are authentic and genuine. Our sourcing network is only with reputable suppliers or distributors.

Q: How can I get a list of ingredients for beauty items?

A: Please see the list of ingredients on each beauty item’s product pages.

Q: How can I check the manufacture date or expiry date of Korean beauty items?

A: Korean beauty products are traditionally labeled with a manufacturing date instead of an expiry date. Most of them have a shelf-life of up to three years from the manufacturing date, depending on each individual product and brand. Please check the characters marked on the product container or outer packaging in front of the dates for the information.

Q: Are Bloomkare items all imported from Korea?

A: Yes. All our items are sourced and imported from Korea. We only source reputable suppliers or distributors.

Don't hesitate to contact us