1. [Delivery Delays and Loss] If the tracking status of a product remains un-updated for more than fourteen (14) days after the 'Shipped' stage following campaign approval, or if the package is suspected to be lost, the Creator may file a claim through the Support Center. Upon verification with the logistics provider (e.g., ShipStation), the Company will either extend the content submission deadline or grant an exception cancellation for the campaign. In such cases, no penalties or disadvantages will be applied to the Creator's activity history or Tier.
2. [Incorrect Addresses and Returns] In principle, the Company does not support reshipment for misdeliveries or returned packages caused by the Creator's clear fault, such as entering an incorrect delivery address or an unknown recipient. Such campaigns will be automatically canceled due to the Creator's negligence.

1. [Request for Manual Review] If a submitted URL is 'Rejected' due to TikTok API communication errors, despite the Creator having strictly adhered to the 'Content Creation Guidelines' and clearly included all 'Mandatory Hashtags,' the Creator may file an appeal to the Administrator via the 'Manual Review' feature on the dashboard.
2. [Service Level Agreement (SLA) and Compensation] Upon receipt of a Manual Review request, the Administrator will directly monitor the video and process the final 'Approved' status within forty-eight (48) business hours. If the rejection is determined to be a clear system error causing inconvenience to the Creator, the Company may issue a Point Adjustment of [O] Points to the respective account as compensation.

1. [No Cancellations for Change of Mind] Once a Creator has successfully redeemed accumulated points for physical products or digital gift cards in the Reward Store, cancellations or point refunds due to a simple change of mind are strictly prohibited under any circumstances.
2. [Exchange of Defective Products] If a received physical reward product has a clear functional defect, the Creator must contact the Support Center within seven (7) days of receipt, attaching photographic evidence of the defect. If the defect is verified upon review, the Company will replace the item with an identical new product free of charge.

All inquiries, dispute submissions, and requests to exercise rights related to this Guideline and the use of the platform must be submitted through the official channels listed below:

• Company Name: BLOOMKARE INC
• US Office Address: 8 The Green, Ste A, Dover, DE 19901, United States
• Official Support Email: glow@bloomkare.com